(i) At our www.suryamasale.com and our mobile application (hereinafter referred to as platform), we can decide the process for crediting the applicable refund/return against the various acceptable conditions, If the payment for order was done from your side then a refund/return for such payment will be processed to your original payment method.
(ii) Customer may make the refund/return request within 48 hours from the receipt of Products, if the product(s) so delivered is/are not as per the ordered quantity, agreed specifications and/or found defective in nature. Further, the refund/return request can not be made beyond the aforesaid period of 48 hours. We shall not accept the refund/return request from the customer after expiration of the aforesaid time period. We require the images of the product/ images of box/ received invoice along with query for the product/ products under refund/return request therefore you will share the same in original conditions to us on our below mentioned email within 48 hours of products delivery:-
It is noted that after inspecting the conditions of the delivered products through images it will be decided whether the return shall be initiated or refund shall be initiated, after getting the internal management approval.
(iii) If you have selected Cash on Delivery and order has been delivered. It is noted that if the delivered orders is not matched as per the conditions mentioned above (ii) then above clause (i) and (ii) shall come into effect.
(iv) Following are the conditions applicable on the refund process:-
Available refund method Refund Time-frame
In case any consignment is R.T.O./in Transit/damaged/lost/misrouted/ confirmed by L.S.P. (After validation by ORDERME Team, Refund can be initiated within 24 hours) In case any consignment is wrong/not as per specification/damaged, etc. delivered to the Consumers. Consumers may place the refund request within 48 hours from the date of delivery (After validation by the ORDER Team, Refund can be initiated, within 24 hours)
Within 24 working hours, the refund will be initiated and it will take upto 7-10 working days to reflect into your original source account it may vary from time to time.
Credit Card/ Debit Card
Net Banking Account (Credited to Bank Account)
UPI Linked Bank Account
Pay on Delivery (for C.O.D.) Orders
NEFT to Bank Account Within 24 working hours, the refund will be initiated and it will take upto 7-10 working days to reflect into your original source account it may vary from time to time. You may share your bank details with us for getting the refund amount once you connect with us on the given email id. The Bank Details can be shared through the email id provided above.