Survey No 819, Medchal Shameerpet Road 501401 Hyderabad IN
Surya Masale
Survey No 819, Medchal Shameerpet Road Hyderabad, IN
+917032666283 //d2pyicwmjx3wii.cloudfront.net/s/63355e6733743f001a7a7ceb/635f50ea2f2ec6f323db0de6/webp/surya-logo-480x480.png" info@suryamasale.com

Shipping Policy

Once the order is placed by you on our website or mobile application (hereinafter jointly referred as “platform”) we will dispatch the placed order within 24 working hours from confirmation of your orders.

Once the order has been dispatched it will be delivered within 5 to 7 working days. The delivery is subject to delaying as per unavoidable circumstances in the locations where the delivery to be performed.

It is also noted that the delivery of your order may also be delayed, in case your location is not covered under the jurisdiction of our courier services.

If the address provided by you at the time of placing the order is insufficient or incorrect then the order may be supplied to you by trying to properly coordinate by delivery personnel/ delivery partner. they may call on your provided contact number.

It is also noted that delivery attempts shall be for at least two times, if in case you are not available at your delivery location/ your address is improper/ your provided phone number is not working at the time of attempting delivery. Your order will be marked as RTO (Return to Origin).

1) Once your placed order is marked as RTO and such order has been received by us then your refund will be initiated as per refund policy.
2) Once your placed order is marked as RTO then it will never take re-delivery at your location, if you still want to purchase the article/goods then place the fresh order on the platform.
3) No early delivery is available in the current scenario.
4) Shelf Life Of The Product:
5) Expiration Date Legislation


As per the amendments to the Legal Metrology (Packaged Commodities) Rules, in 2011, the Government of India has made it mandatory to display certain product information, including “Best before or use by date, month and year”, in case of packages that contain a commodity which may become unfit for human consumption after a period of time, on online e-commerce marketplaces. Display of 'Best before date' rule was rolled out in phases to all Fulfilment by us.

Product Shelf Life (in %) Minimum and Maximum-

Products having a shelf life of less than 6 months Minimum:- 20% Maximum:- 100%
Products having a shelf life of less than One Year Minimum:- 10% Maximum:- 100%
Products having a shelf life of more than One Year Minimum:- 10% Maximum:- 100%

Shipping Charges:

If the delivery value between INR 0-499 => Delivery Charges = INR 80
If the delivery value is above INR 500 Delivery Charges = INR 0

Cash On Delivery (COD):

In the case of CODshipping charges shall be the same as those mentioned above. You may place an order through COD process the order through COD should be above Rs. 1000/-